Help & Contact

Your tickets appear on the order confirmation page as soon as payment is confirmed, each with its own QR code. If you bought them while signed in with the same email address, they are also under My Tickets. Free orders are confirmed immediately; card payments can take a few seconds to confirm.

Nothing is charged when a payment fails. Go back to the event page and try the checkout again, or use a different card. If money left your account but you have no ticket, contact us with the event name and the email you used.

Ticket quantities, sales windows and per-order limits are set by the organiser. When a ticket shows as Sold Out, Sales closed or Not yet on sale, it cannot be bought at that moment. The organiser may release more — check the event page again later.

Refunds follow the organiser's event terms. See the Refund & Cancellation Policy.

Bring your QR code on your phone. Each ticket has a unique code and can only be checked in once. If a code has already been used, event staff will see "Already checked in".

Create an organiser account to publish events, set up ticket types, connect Stripe for payouts, check attendees in and see reporting. You can create an organiser account in a couple of minutes.

For event-specific questions — times, venue, access, refunds — contact the organiser using the email on the event page; they can respond fastest.

For anything about the Eventixo platform, email support@eventixo.com. Include your ticket code or order email so we can find your order. We aim to reply within two business days.